Frequently Asked Questions

You should have received an order confirmation by email. In this email, there is a recap of your order, along with a link to access the recap of your order on our website.

Of course! We often help customers and provide information before ordering to make sure everything's alright before the order is placed. Send us an email at shop@thebrownwolf.com

No problem! We'll fix that if it's not too late. Send us an email at my-order@thebrownwolf.com

No problem! Send us an email at my-order@thebrownwolf.com and we'll find a solution. We'll make it easy for you to get refunded or to exchange the products of your order.

Once your order is placed you receive an order confirmation by email, along with a receipt. Then, from that email, you can download your invoice. If you're having difficulties or if you haven't received this email, tell us at my-order@thebrownwolf.com

Every product which is preordered has a date of release on its page. By checking the page you preordered your product from, you should see when this product is available. From this date, your preorder will be shipped within 24 hours.

Let's get in touch! Send us an email at business@thebrownwolf.com

We'd be glad to help you out! Feel free to reach out by email at my-order@thebrownwolf.com

Every order placed in the United Kingdom is shipped the same day if it's placed before 6 p.m. Otherwise, it is shipped 24 hours later.

Every shipped order is delivered within 24 to 48 hours in the United Kingdom.

Unfortunately, we do not have the logistics to deliver our products outside United Kingdom at the moment. We're working on it, and we'll let you know when you can order from outside United Kingdom.

The cost associated with the shipping of your order is shown two times: on the page of the product you'd like to order, and on the secured payment gateway once you're ready to proceed to checkout. Most often, we offer free shipping across the United Kingdom.

It is not, and will never be. Our website does not act as a payment gateway, and because of that, the website thebrownwolf.com never has access to your bank information.

We do not. All the financial transactions occur outside of our website thebrownwolf.com, on a secure payment gateway which is called Stripe, known for being the world's leader in online secure payments.

To make sure every transaction is secured, we rely on Stripe.. Stripe is the world's leading platform for secure payments. They are PCI-Certified, and they use HTTPS, TLS, PGP, and AES-256 encryption in every part of their payment platform.

At the moment, we only accept Pound Sterling (£ - GBP).

Yes. It helps us determine exactly how many units are still available for other customers while keeping one specifically for you.

We only accept credit card. Would you be interested in using Paypal or something else? Let us know.

At the moment, we exclusively sell books. All our books come in a solid and robust box that protects them. The box being part of the product itself, it is packed in a bubble-wrapped letter to make sure it's not damaged during shipping and delivery.

When you order a book, you receive exactly what's advertised on the book's page on our website. Most often, every book comes with a solid and robust box to carry and protect the book inside it.

When you order a digital product, you receive what's advertised on its product page. Most often, you receive a download link via email to access and save your digital product on your computer and smartphone.

Sure! For digital goods, just send us an email including your name and the reference of your order. For physical goods, send us an email including your name, the reference of your order, the reason why you're not satisfied, and if necessary, pictures of the package you received. This helps us determine whether there was an error with the delivery or with the product itself. You have 30 days, starting from the day you receive your order, to get refunded. See the Returns Policy for details.

We're sorry to hear that. Send us an email at my-order@thebrownwolf.com including your name, the reference of your order, and pictures of your package (preferably not unpacked yet). We'll check with our warehouse, and let you know if you have to send your product(s) back to us. Regardless of the return, if we can see clear evidence of damages on your package from the pictures you sent us, we'll proceed to refund your order within 24 hours.

Once you receive it, you have 30 days to ship your product back to us, at your own expense, and in the same condition you received it.

Sure! If you only went through several pages of the book and didn't like it, and if the book still looks like it was untouched, send us an email at my-order@thebrownwolf.com. Tell us your name, the reference of your order, and include pictures of your purchased book. If the book has flaws or signs of use, we'll let you know we can't offer a full refund, yet we can offer a partial refund once we receive and inspect it.

It usually takes 2 to 3 business days, but it may take a little more time depending on your bank.

You can cancel your preorder at any time if it's not shipped yet. Send us an email at my-order@thebrownwolf.com, and include your name and the reference of your preorder. You will be refunded within 24 to 48 hours.

Yes, there is a warranty on every product you buy on our website. If you purchase a digital product and do not like it, you have 30 days to notify our team about it, and you'll be automatically refunded within 24 to 48 hours. If you purchase a physical product, you have 30 days to return it in the same condition you received it, at your own expense. Once we receive and inspect it, your product is refunded within 24 to 48 hours.

Should you want to use your warranty, please feel free to contact my-order@thebrownwolf.com including your name, and the reference of your order. We'll then guide through the process of returning your product, and refund you (all but the shipping cost) once we receive and inspect it.

We're glad you appreciate our content, and thanks for sharing! When you're about to share our content, please just include a link to the original page you're sharing.

Sure! That's happened many times with our readers. Just send us an email at blog@thebrownwolf.com and we'll let you know how it goes.

Sure! Thanks for the extra work. Please just include a link to the original page of the content you're sharing.

Yes you can! There is a comment section below each and every post on this website so readers can talk and interact with the content and the author.

We mainly write on the website thebrownwolf.com, but you may also find us on Medium and Quora.

Our website uses cookies mainly to help you navigate more effectively. For instance, when a bug happens on your side, cookies help us track where the bug happened, and potentially how it happened. We also use cookies for advertisement purpose, so that we don't spam you with advertisement you're not interested in. Feel free to check our Privacy Policy for details.

Yes, of course. Just send us an email at blog@thebrownwolf.com and you'll receive a confirmation when it's done.

We have taken the decision to store exclusively what's necessary on our website. We do not store personally identifying data (such as name, address, age, city, country, etc). We only retain data about navigation, bugs, pages visited, and clicks. And what's stored on our website is protected using HTTPS and TLS encryption for web transfers, and with at-rest encryption for database storage. Every information related to orders you may have placed are stored in Stripe, which is our secure payment gateway. They're PCI-Certified and use HTTPS, HSTS, TLS, PGP, and AES-256 encryption on all their mediums.

Our website collects extra bits of data even when you do not place an order. We track the pages visited and the bugs that occurred. It helps us enhance navigation and fix annoying bugs. However, please note we don't collect personally identifying data (such as name, address, age, etc).

Congratulations. We're so proud of you! Hit the author at david@thebrownwolf.com. Well done!

This website is both. You have the opportunity to read great content and purchase high-quality products on the same place.

Be it for anything related to this website (including posts and self-improvement in general), contact us at blog@thebrownwolf.com